As one of the largest suppliers in the promotional products industry, Bic Graphic offers the most comprehensive product assortments with the widest variety of decoration methods. In addition to our well-known brands, such as BIC®, KOOZIE®, Atchison®, Triumph® and JAFFA®, we also partner with prestigious retail brands such as myCharge®, Cool Gear®, HoMedics®, Cocoon®, Leatherman® and several golf brands.
We take pride in being a leader in product safety, quality assurance, social responsibility, supply chain security and environmental stewardship, and we know at the core of all of this is our people.
We are proud of our people and it shows. The average tenure of a Bic Graphic Manufacturing Associate is over 12 years! In a world where people change jobs more frequently than ever before, we are extremely proud of this accomplishment.
Our employees bring creativity to life! With a focus on an outstanding product and exceeding our customers’ expectations, Bic Graphic Manufacturing Associates are on the front line every day bringing creative visions to life. Imagine being part of a team where you actively participate in producing a product that was merely an idea on a sketch pad.
Headquartered in Tampa Bay, Bic Graphic operates 4 manufacturing facilities across the United States, with locations in Florida and two facilities in Minnesota. The Company also operates a highly strategic product sourcing operation in Hong Kong and mainland China.
Want to be a part of making creativity happen? Are you a hands on individual who likes multi-tasking and has attention to detail? Do you enjoy seeing results every day?
If you answered yes to any of these questions, keep reading!
Sleepy Eye, Our Customer Relations
Associates jobs are;
- Order Clarification;
- Interpret and clarify
faxes, email messages, and brief written summaries of telephone
conversations. Make necessary changes to order according to training and
- Research issues,
identify errors, document and communicate resolutions.
- Reschedule sales order
and Manufacturing Order ship dates upon request and guidelines by
- Makes outbound calls
to the customers to follow up with their orders on hold.
maintains, & follows current work instructions and be able to
maintain them as needed.
- Maintain detailed
knowledge of all BIC policies including but not limited to promotions,
early order, early ship/pay discounts, discontinued items, cancellations,
stock status and remakes.
- Responsible to make
corrections, review and match all order documents received &
generated for each order.
- Possess a detailed
knowledge of all stock line, custom coop product lines. Understand the
process flow and work instructions through each department for all
- Determine any
additional charges, production/ship dates and proper shipping methods
according to instructions from the customer which includes calculating
- Prepare all necessary
forms of correspondence and proofs to distributor/customer explaining
questions on purchase orders and handle returned proofs, noting color
breaks and position of ads. Prepare individual mail lists/labels.
- Format individual mail
disks supplied by customers to work with Postal software.
- Review distributors’
special requests for any additional options or charges and/or to
determine the work flow.
- Indexing/Order Entry
- Routes non-orders to
- Verifies customer
account number and set-up accounts as needed.
- Saves purchase order
and correspondence as .pdf and/or electronic document in the workflow.
- Identifies duplicate
- Maintains effective
working relationships with other associates.
flexibility and commitment through cross training and helping other
departments consistent with business needs.
- Consistently role
models workplace behaviors consisted with BIC Graphic Vision and Values,
company policies and company goals.
- Assists in training
new team members, including Temporary Associates, to department work
instructions, tasks and procedures.
- Performs other duties
as assigned or required by supervisor/management.
- Performs duties in
accordance with company policies including all ISO and Safety policies.
for the accuracy of information created or entered for an order, including
pricing, item options, figuring freight, applying charges.
will enter 5000 to 10000 order lines per year.
other web based program to communicate with customers.
orders for other sites throughout our business.
required on some purchase order due to inconsistency
stockline and Coop Program orders into the business system.
and works in databases and website programs to perform job functions.
contacts customer for quick order clarification relating to any unclear or
missing information on the customer supplied order.
all quality, lean and safety expectations
- Employee may be
assigned to other departments as needed.
- Lift typical office
weights of 5 to 10 pounds occasionally.
- Promotes the sale of products by handling a
large volume of incoming distributor, and other BIC location calls. Also
by providing guidance and information to the customer/distributor as
requested. Suggests methods of selling the product; such as mockups and
samples and My Norwood.
- Responsible for relaying production problems
to the distributor and capturing answers/resolutions from the distributor
and documenting the answer by editing phone sheets and based on specific
scenarios making the changes to the order itself.
- Maintains a detailed knowledge of all Stock
line, Coop, Custom Coop, and Semi-Custom product lines. Understands the
process flow and procedures through each department for all available
products. Also is aware of all promotions, discontinued items, and stock
- Responsible for taking sample orders and
repeat orders over the phone, and also checking status on those orders
- General knowledge of the Norwood
products/lines and which Norwood company produces it.
- Decides how to resolve errors made on orders
by issuing a credit, allowing a short- pay, eliminating a charge, or by
justifying why we cannot.
- Determines the cost center to which the credit
belongs to, and informs the company internally.
- Maintains a detailed knowledge of all policies
pertaining to distributor self-promotions, early ship and payment
discounts, cancellations, and reruns. Stays current on all policy
- Accurately calculates and explains costs
regarding all products and available options for those products including
shipping methods and extended pricing.
- Distributes written instructions received from
distributors to correct product problems or affect change requests
regarding in house and pre-sales orders effectively. Negotiates ship
dates with internal and external customers for rush orders and rush
- Follows up with production and the customer on
these dates as needed. May need to negotiate expedited shipping charges
to meet the dates.
- Provides Account Managers with information
needed on accounts. Jointly assesses whether an issue is justified, and
follows-up with distributors and in house communication as needed.
- Records distributor comments and complaints on
existing products and follows through with internal departments to
explain our justifications. Also relays suggestions for specific markets
currently unavailable in our lines
for getting shipping tracers (written/verbal) done on every available
shipping method for distributors requesting non-receipt of the product,
which may result in negotiating a
Experience, and Education Required for the Job
Education:Special Training or
Requires good problem
solving, decision-making and organizational skills under limited supervision.
Must possess strong verbal
and written communications skills.
Demonstrates proficiency in
Requires strong reading,
writing and math skills.
PC with Multiple Software
applications (MacPac, Cust Comm, ccMail, Faxmain, MSOffice, Doc Man, etc)
Internet, Microsoft Outlook, ACD Feature phones, calculator, facsimile, and
We have Temporary positions starting As Soon As Possible and needed through December.